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Do you have additional questions about your Montgomery Water and Light bill or online account? Let’s see if we can answer your question.
Yes. If you have not registered on our new Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website. It will be necessary to enter the last name on your bill, account number, and service address zip code.
All accounts are assigned 10-digit numbers beginning with the number 2.
To combine all your sewer/stormwater/water accounts to one email address and password, please call our Service Representative at (808) 554-5658. Business hours are Monday through Friday from 8 a.m. to 5 p.m., except on holidays.
If you have not registered on our new Self Service system, it will be necessary to complete account registration even if you had a login with our previous view/pay bill website.
No. Only one email address can be linked to an account online. It is possible to register a courtesy email address to receive electronic bill notifications online in the Update Account Information screen found in the My Profile tab.
There are options to change your password or email address located on the left sidebar of the Account Details page on our Self Service system.
On the Account Login page, please select Forgot Password and enter your email address. A temporary password will be sent to your registered email address.
Yes, but not online. All requests for online payment cancellation must be received before 5 p.m. on the same day payment was made by contacting our Service Representative at (808) 554-5658. Business hours are Monday through Friday from 8 a.m. to 5 p.m., except on holidays.
Payments post to your account on the day you made it. If you need to make a payment quickly or wish to make a partial payment on your account, call our Service Representative at (808) 554-5658. Business hours are Monday through Friday from 8 a.m. to 5 p.m., except on holidays.